Our Customer Service Training allows participants to acquire essential skills to provide exceptional customer experiences. This 4-hour course focuses on effective communication, problem-solving, and building lasting relationships with clients. Participants will learn to handle difficult situations with professionalism and confidence, thus contributing to customer satisfaction and loyalty.

In accordance with the laws in effect in Quebec, this training is recognized and may allow agents to receive a 0.50 CAD per hour premium if it was taken within the last two years and has a minimum duration of 4 hours.

New! You can combine the Customer Service course ($50) with the CNESST CPR First Aid course for an additional $128.

These courses are offered at our location in Montreal, providing optimal flexibility to improve your interpersonal and professional skills in customer-facing roles.

*IGS Academy reserves the right to cancel or postpone any class. In such cases, all registered students will be contacted by our customer service team with further details

The CNESST CPR First Aid course can only be taken in combination with any IGS Academy course for an additional $128 (with no tax).

Register for training

These trainings are offered in our location in Montreal, for optimal flexibility to improve your interpersonal and professional skills in customer-facing roles.

Requirements: At least 18 years old with no criminal record

Customer Service Training NEW! (French)

(4 hours, 50 $)

Requirements:

  • Minimum age: 18 years old

Evening Training:

  • Schedule: 6 p.m. to 10 p.m. (Friday)
  • Location: Montreal

IGS Academy reserves the right to postpone the training session if the class does not meet the required minimum capacity.

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